October 6, 2018

Managed Services

Managed OpenStack Cloud

Our Managed Openstack Cloud Offering will include managed OpenStack cloud services, periodic assessment of the cloud environment and addition of mutually agreed value-added services. Periodic documentation are provided which will include user guides for end user, basic administration of user project, best practice guides, etc. All the services and hosts are be monitored, and major notification will be sent out to customer along with impact analysis and ETA of resolution. 

Availability of all the OpenStack components and its services including following components – Keystone, Glance, Nova, Placement, Neutron, Cinder, Cinder-Backup, Horizon, Ceilometer, Swift, Heat, Magnum, Octavia, Murano, Monasca, Barbican and CEPH cluster. We ensure that the infrastructure will always be in a healthy state by active monitoring the health of these components using the monitoring system.

We also do half yearly patching of OS for vulnerability management and bug fixing. All those vulnerabilities which will be marked as critical by the OS vendor will be remediated at the earliest through change management process.

We ensure that the Openstack cloud always run on the most stable release. For every Upgrade, proper release management and change management will be followed. The Action plan will be presented in the cab call along with the end user impact. The change will only be performed once it is approved by the customer in the cab call.

For any incident occur, customer receives an alert through its active monitoring and will work towards restoring the services. Depending upon the criticality of the issue, customers are proactively informed about the incident and will keep on updating regarding the restoral process through some communication channel like email, phone call, etc. In urgent situation, customer sends the priority tickets which will be escalated directly to the senior openstack engineers without any delay.

Manage AWS Cloud Services

Realize the power of Amazon Web Services (AWS), without the challenge and expense of managing it yourself. When you turn to ITninja, our AWS-certified engineers will work with you to architect, migrate, secure, operate and optimize your AWS cloud — so you can focus on driving business growth.

And because your needs will change over time, we think your service options should too. ITninja Service Blocks allow you to mix-and-match our managed cloud services — so you only pay for the services you need, when you need them.